One Teacher. One Record.
Every issue accounted for.
TeacherCare360 brings complaints, service requests, escalations and SLAs into one accountable workspace — so every teacher's issue is tracked from first contact to documented resolution.
Built for teacher service, not sales pipelines.
Every module is focused on one goal: resolving teacher issues faster, with full accountability.
Command Centre
Live KPIs, SLA health and a dedicated CEO dashboard with county-level drilldowns.
Tickets & Cases
Intelligent registration, a configurable state machine and a full case workspace.
Teacher360
Every complaint, escalation, task and interaction for a teacher — in one view.
Tasks & Workflows
List, Kanban and calendar views with workflow templates for common complaints.
Analytics & SLA
Operational, SLA, escalation, geographic and officer analytics with filters.
Administration
Roles, categories, SLA policies, departments and a tamper-evident audit log.
Search once. See everything.
Officers find a teacher by name or TSC number and instantly see their complete service history — open issues, escalations, follow-ups and every interaction in chronological order.
- Unified timeline across every ticket
- Duplicate complaint detection at registration
- Collaborative escalations that never reset the SLA clock
- Confidential cases hidden from unauthorised staff
From case data to leadership decisions.
Interactive dashboards compare all 47 counties, surface departments with growing backlogs and generate evidence-backed recommendations.
Built for trust, accountability and the Data Protection Act, 2019.
Restricted handling
Harassment and welfare cases are visible only to authorised ethics staff — enforced in the database, not just the screen.
Complete audit trail
Every action records who did it and when. Escalations keep the original SLA clock traceable.
Humans decide
The platform never approves transfers, changes payroll or decides disciplinary outcomes automatically.
See the full demonstration.
Sign in to explore 260 synthetic cases across 47 counties — register a complaint, escalate it and watch every dashboard update.